Terms of service

Last Updated: August 2026

These Terms of Service (“Terms”) are the legal binding agreement between you (customer, user) and Leanna, governing all behaviours of your access to the website www.leanna.shop, account registration, product browsing, order placement and after-sales service use. By using our website and placing orders, you confirm that you have fully read, understood and unconditionally agreed to these Terms, together with Return & Refund Policy, Privacy Policy, Shipping Policy and Payment Terms. All policies constitute the complete service agreement between the two parties, complying with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Business Information

Brand Name: Leanna
Contact Email: hello@leanna.shop
Contact Phone: +44-4137141480
Registered Address: 300 Cornwall St, East Kilbride, Glasgow G74 1LL, UK
Official Website: www.leanna.shop

1. Website Usage Rules

The Leanna official website is only for users’ personal, non-commercial daily shopping and browsing use. You agree to use the website in compliance with laws and these Terms, and are prohibited from using the platform for any illegal, fraudulent, harmful and infringing behaviours, including but not limited to unauthorised data crawling, automated bot access, malicious spamming, and interference with website normal operation and security system.

2. Account Registration and User Responsibilities

Users can register personal exclusive customer accounts to save shopping information, track order logistics and enjoy member-exclusive benefits. During registration, you must provide true, accurate, complete and up-to-date personal information. You are solely responsible for keeping your account username and password confidential and safe.

All order operations, browsing behaviours and service uses under your account are your sole responsibility. You shall promptly notify us of any unauthorised account login, security loopholes and abnormal activities. Leanna shall not be liable for any property loss and risk caused by your improper custody of account information.

3. Purchase Eligibility

By placing an order on our website, you confirm that you are over 18 years old and have full civil capacity to sign a legal and binding sales contract. Our products are sold to adult consumers only, and we reserve the right to cancel and reject orders from minors or ineligible users.

4. Product and Pricing Description

We strive to ensure that the product descriptions, sizes, colours, pictures, prices and stock information displayed on the website are accurate and true. All product pictures are for display reference only. Slight colour difference, texture deviation and manual measurement error caused by shooting light, screen resolution and production batch differences do not belong to defective or non-compliant products.

All website prices are denominated in British Pounds (GBP), excluding additional delivery fees and service fees unless otherwise specified. We reserve the right to adjust product prices and correct pricing errors in real time without prior notice, and the price adjustment will not affect confirmed and paid orders.

5. Order Confirmation and Contract Formation

Your submission and payment completion of an order constitutes your purchase offer to Leanna. The official acceptance of the order and the formation of the sales contract shall take effect when we dispatch the goods. We reserve the right to refuse, cancel or suspend any order in cases of stock shortage, pricing error, suspected fraud, payment failure and violation of service terms.

If we cancel your valid paid order due to store reasons, we will initiate a full refund through your original payment channel in accordance with the refund policy.

6. Payment Specification

All order payments must be completed through the official authorised payment channels on the Shopify checkout page. You guarantee that the payment information you provide is true, valid and legally owned by yourself. We have the right to conduct security verification and fraud detection on payment transactions to ensure fund safety.

We will arrange product delivery only after the order payment is fully verified and confirmed. Any illegal payment behaviours such as fraudulent transactions and malicious chargebacks will lead to order cancellation, account restriction and corresponding legal liability investigation.

7. Shipping and Delivery Terms

We will deliver the products to the valid delivery address you filled in during checkout. The standard delivery time is for reference only, and delays may occur due to courier operation, peak shopping seasons, extreme weather and customs clearance factors. Leanna is not liable for reasonable delivery delays that do not violate UK consumer laws.

The risk of loss and damage of goods shall be transferred to you after the successful delivery of the parcel to your designated address. You need to inspect the goods in time after receipt and feedback the problems of damage and wrong delivery within the specified time in the return policy.

8. Return, Refund and Exchange Rules

All after-sales behaviours such as return, refund and exchange are governed by our official Return and Refund Policy, which complies with UK consumer protection laws. Your order placement behaviour means that you fully accept the return eligibility, process standards, freight rules and refund cycle stipulated in the policy. Your statutory rights for defective goods protection are not limited by store conventional policies.

9. Intellectual Property Protection

All content on the Leanna official website, including brand trademarks, logos, product pictures, text descriptions, graphic designs, website layouts and program codes, is the exclusive intellectual property of Leanna and protected by relevant laws.

No user may copy, reproduce, disseminate, modify, resell or commercially use the website content without our written authorisation. Any unauthorised intellectual property infringement behaviours will result in account restriction, order cancellation and legal liability pursuit.

10. Prohibited User Behaviours

You agree not to engage in the following behaviours during website use:

- Use the platform for any illegal, abusive, fraudulent and harmful purposes

- Use automated tools such as crawlers and bots to grab website data and interfere with platform operation

- Destroy website security system and normal service operation process

- Submit false, misleading and harmful information to the platform and customer service team

- Infringe the legitimate rights and interests of Leanna and other consumers

We reserve the right to terminate user accounts and prohibit website access for behaviours violating the above provisions.

11. Liability Disclaimer

Our website and products are provided on an "as is" and "as available" basis. We do not guarantee that the website service will be uninterrupted, error-free and completely accurate. Within the scope permitted by UK laws, we disclaim all implied warranties of merchantability and applicability.

We shall not be liable for any indirect loss, incidental loss and economic loss caused by your use of the website and products, including but not limited to income loss, data loss and business interruption loss. This clause does not apply to legal liabilities such as personal injury and fraudulent misrepresentation that cannot be exempted by law.

12. Third-Party Link Statement

The website may contain third-party platform links for user convenience. Leanna has no control over the content, security and service rules of third-party websites, and shall not be liable for any risks and losses caused by your access to third-party links.

13. Policy Revision Right

Leanna reserves the right to revise and update these Terms of Service according to legal adjustments and business optimisation. The updated terms will take effect immediately after being published on the official website. Your continued use of website services and placement of new orders constitute acceptance of the latest terms.

14. Severance Clause

If any clause of these Terms is deemed invalid, illegal or unenforceable by a UK competent judicial authority, the remaining clauses shall remain fully valid and enforceable. The invalid clause will be replaced by a valid clause that is closest to the original business intention.

15. Governing Law and Dispute Resolution

These Terms and all online sales contracts are governed by the laws of England and Wales. All disputes arising from website use and order transactions shall be under the exclusive jurisdiction of UK local courts. Consumers can also resolve disputes through official UK consumer mediation channels.

16. Contact Information

If you have any questions, disputes and suggestions about these Terms of Service, please contact our customer support team:

Email: hello@leanna.shop
Phone: +44-4137141480
Business Address: 300 Cornwall St, East Kilbride, Glasgow G74 1LL, UK