Payment Terms

Last Updated: August 2026

These Payment Terms govern all online payment transactions on the Leanna official website (www.leanna.shop). It is used in conjunction with other store policies to standardise payment methods, transaction rules, refund specifications, fraud prevention and fund security management, fully complying with UK financial supervision regulations and consumer protection laws. Completing checkout and payment means that you fully read and agree to all terms of this policy.

Business Information

Brand Name: Leanna
Contact Email: hello@leanna.shop
Contact Phone: +44-4137141480
Registered Address: 300 Cornwall St, East Kilbride, Glasgow G74 1LL, UK
Official Website: www.leanna.shop

1. Accepted Payment Methods

We support multiple secure encrypted payment methods authorised and displayed on the Shopify checkout page, including mainstream credit cards, debit cards and formal third-party secure payment platforms. All payment channels comply with UK payment security standards and PCI DSS data encryption specifications to protect user transaction security.

We do not accept offline cash payments, private bank transfers and other unauthorised payment methods. Any off-platform private transactions are not recognised and protected by our store, and we will not bear any property losses caused thereby.

2. Transaction Currency and Pricing Rules

All product prices, shipping fees and service fees on the website are denominated in British Pounds (GBP), and all settlement transactions are completed in GBP.

For international customers, currency conversion fees, bank handling fees and exchange rate difference losses generated during cross-border payment are independently borne by the customer. Leanna has no control over third-party bank rules and will not compensate for conversion losses.

All displayed prices include UK local VAT by default. Import duties, customs fees and additional taxes for international orders are the sole responsibility of the recipient.

3. Payment Verification and Order Confirmation

After you submit your order, the system will automatically verify the payment authenticity and validity. The order is officially confirmed and will be arranged for shipment only after the full payment is successfully verified.

For high-value orders and abnormal transactions, we reserve the right to conduct manual security verification including identity information and payment credential confirmation to prevent fraudulent transactions. We can suspend or cancel pending orders with abnormal risks.

4. Payment Security and Data Protection

All payment processes are completed through certified secure encryption channels. Leanna will not store your complete credit card information, payment passwords and sensitive financial data on the server.

All payment data processing complies with UK GDPR privacy regulations. We only share necessary transaction data with authorised payment service providers for order settlement and fraud prevention, and will never sell or disclose user financial data for commercial purposes.

5. Failed and Pending Payment Rules

Payment failures caused by network abnormalities, bank system failures, insufficient balance and incorrect information will lead to pending or cancelled order status.

Unpaid pending orders will be automatically expired and restocked after the valid retention period. We are not responsible for stock shortage and price changes caused by expired unpaid orders, and users can re-place orders for payment.

6. Overpayment and Wrong Payment Processing

In case of duplicate payment or overpayment due to system exceptions, please contact our customer service with order number and payment voucher. We will verify the situation and refund the excess amount through the original payment channel within valid working days.

7. Refund Processing Specifications

All eligible refunds (order cancellation refund, return refund, wrong payment refund) will be returned through the original payment method only. We do not support cash refund, third-party account transfer and other alternative settlement methods.

After we initiate the refund process, the fund arrival time depends on the processing efficiency of the bank and payment platform, usually 3–10 working days. Leanna is not responsible for fund delays caused by third-party financial institutions.

8. Fraud Prevention and Chargeback Management

We strictly prohibit fraudulent payment behaviours such as false transactions, malicious chargebacks, stolen card payments and fake orders. We will fully cooperate with payment institutions and judicial authorities to investigate and verify abnormal transactions.

Any confirmed malicious payment fraud and unreasonable chargeback behaviours will result in order cancellation, account permanent ban, and we reserve the right to pursue legal liabilities and economic compensation.

9. Pre-Authorization Verification Clause

For partial orders, the payment platform may initiate temporary card pre-authorization to verify account validity. The pre-authorized amount will not be formally deducted and will be automatically released by the bank within several working days, which will not affect your normal order payment and refund rights.

10. Policy Revision and Update

Leanna reserves the right to update and revise these Payment Terms according to payment channel adjustments and UK financial regulatory changes. The updated policy will be published on the official website and take effect immediately. Your continued use of website payment services constitutes acceptance of the latest terms.

11. Contact Information

If you encounter problems such as payment failure, fund abnormality, refund delay and transaction dispute, please contact our official customer support team in time:

Email: hello@leanna.shop
Phone: +44-4137141480
Business Address: 300 Cornwall St, East Kilbride, Glasgow G74 1LL, UK