Shipping policy

Last Updated: August 2026

This Shipping Policy applies to all orders placed on the Leanna official website (www.leanna.shop). It works with Terms of Service, Privacy Policy, Return & Refund Policy and Payment Terms to standardise all service rules such as order dispatch, delivery cycle, freight standard, remote area surcharge, international logistics and abnormal parcel processing, complying with UK domestic trade and cross-border logistics regulations.

Business Information

Brand Name: Leanna
Contact Email: hello@leanna.shop
Contact Phone: +44-4137141480
Registered Address: 300 Cornwall St, East Kilbride, Glasgow G74 1LL, UK
Official Website: www.leanna.shop

1. Shipping Scope

1.1 UK Domestic Shipping: We provide delivery services for all mainstream areas of the United Kingdom, including England, Scotland and Wales. Remote areas such as Northern Ireland, Scottish Highlands, Channel Islands and Isle of Man require additional remote freight surcharges, and the delivery cycle will be appropriately extended.

1.2 International Shipping: We support global shipping services for overseas customers. All import duties, customs clearance fees, local VAT and other additional charges incurred at the destination country shall be independently borne by the recipient. Leanna will not bear any customs-related costs and cannot predict the amount of local taxes and fees.

2. Order Dispatch Time

All paid and confirmed orders will be arranged for packaging and shipment within 1–3 working days (excluding UK weekends, statutory public holidays and large-scale promotional periods such as Black Friday and Christmas).

Working day cut-off time: Orders completed payment before 15:00 GMT will enter the packaging process on the same working day; orders completed after the cut-off time will be processed on the next working day.

After the parcel is successfully dispatched, we will send a shipping confirmation email with tracking number and courier query link to your reserved email address. Please check your inbox and spam mailbox regularly to avoid missing logistics information.

3. UK Domestic Shipping Methods and Freight Standards

All shipping fees are automatically calculated and clearly displayed on the checkout page before payment, with no hidden charges.

Standard Delivery

Transit Time: 3–7 working days after parcel dispatch
Freight Rule: Calculated according to order weight and delivery area; free standard delivery service will be provided for orders reaching the free shipping threshold announced on the official website.

Express Delivery

Transit Time: 1–3 working days after parcel dispatch
Freight Rule: Fixed express service fee, subject to the real-time display on the checkout page

Remote Area Surcharge

For UK remote areas specified in this policy, the system will automatically add remote delivery surcharges during checkout, which cannot be exempted or offset.

4. International Shipping Regulations

4.1 International shipping fees are determined by product weight, volume and destination country, with specific fees subject to checkout display.

4.2 International delivery cycle is 7–20 working days, affected by local customs clearance efficiency, regional logistics capacity and holiday factors.

4.3 Customs Declaration Notice: The recipient is obliged to complete local customs declaration and pay corresponding taxes and fees in accordance with national regulations. Parcel detention, return and abandonment caused by failure to complete customs procedures in time shall be borne by the customer. The round-trip logistics fees for returned parcels will be deducted from the refund amount.

5. Delivery Address Modification Rules

5.1 Before dispatch: You can apply for free delivery address modification by sending the correct address information and order number to our official email hello@leanna.shop.

5.2 After dispatch: The delivery address cannot be modified. If the parcel cannot be delivered normally due to incorrect address, missing contact information or recipient refusal to sign, resulting in parcel return, the round-trip shipping fee will be deducted during refund processing.

6. Delivery Failure Processing

6.1 The courier will deliver the parcel to your reserved delivery address. If no one signs for it on site, the courier will leave a delivery notice for you to arrange redelivery or self-pickup at the designated courier station.

6.2 For delivery failure caused by personal reasons such as wrong address, long-term unavailability and active refusal to sign, after the parcel is returned to our warehouse, you can choose to re-deliver at your own expense or apply for a refund after deducting round-trip logistics costs.

7. Lost and Damaged Parcel Processing

7.1 If the parcel tracking information is not updated for a long time or is confirmed lost by the courier, please contact our customer service team within 10 working days after the estimated delivery date, and provide the order number and tracking number for verification.

7.2 After confirming the parcel loss, you can choose free re-delivery of goods or full refund of the product amount (the original shipping fee is non-refundable).

7.3 If you receive a parcel with damaged outer package or damaged products, please take photos and retain evidence immediately, and contact customer service within 48 hours after receipt to apply for after-sales solution in accordance with the return policy.

8. Order Merging and Split Shipment

8.1 Separately placed orders cannot be automatically merged for free shipping. If you need merged delivery, please contact customer service for processing before order dispatch.

8.2 For orders with individual out-of-stock items, we will preferentially deliver the in-stock goods separately, and no additional shipping fee will be charged for subsequent supplementary delivery.

9. Force Majeure Exemption Clause

Leanna shall not be liable for delivery delays, parcel loss and logistics abnormalities caused by force majeure factors such as natural disasters, extreme weather, courier network failures, social strikes, epidemic control and port closure. We will actively assist customers in tracking parcels and coordinating logistics solutions.

10. Policy Update Statement

We reserve the right to adjust and update this Shipping Policy according to logistics carrier changes and business optimisation. The updated policy will take effect immediately after being published on the official website. Your new order placement after the update means that you accept the latest policy terms.

11. Contact Support

For any consultation about shipping time, logistics tracking, abnormal parcel processing and delivery problems, please contact our official customer service:

Email: hello@leanna.shop
Phone: +44-4137141480
Business Address: 300 Cornwall St, East Kilbride, Glasgow G74 1LL, UK